Frequently Asked Questions

House rules

Sign in is from 14: 00h and check out until 10: 00h.
The apartment is rented per day and must be vacated by 10: 00h on the day of release, unless the agreement provides otherwise.
Maintaining the apartment after 10: 00h pulls charge the following day.
Guests are required to carry your valuables with you. Visit Croatia objective reasons not able to guarantee the same.
The introduction of pets, or their stay in the apartment is allowed and are charged extra.
Guests are required to keep the apartment, inventory and installation. Any damage done must be compensated.
Guests shall not cause unpleasant noise, noise and disturb public order. This is especially true of the 14 to 17h (afternoon nap) and from 23 to 07h (night's rest). It is not necessarily valid in the case of rental villas.
In the apartments can make and receive visitors, if the debt is held by the house rules.
Visit Croatia is entitled to in the event of non-compliance with rules and regulations of the guest cancel the use of the apartment.

Staying in apartments and villas Visit Croatia

Will I wait for clean towels and bed linen?The price includes clean towels and sheets for as many people as it was announced.

Do you charge organized cleaning?
Yes, I will be charged 20 euros.

Is it possible to prepare, cook food in the apartment?
One of the many advantages of private accommodation of the hotel is that 90% of our accommodations has a fully equipped kitchen in order to serve and for an easy meal preparation.

Is it in apartments and villas Visit Croatia available internet?
Wherever possible, accommodation facilities we have supplied a broadband internet which is included in the price you pay.

Lost (la) I have a key to the apartment?
You are required as soon as possible to our agent to report the loss. In case of loss of keys bear the cost of replacing locks and making new keys in the amount of 30 euros.

Arrival and departure

How to get to the apartment?
After confirmation, you will receive detailed directions to the apartment.

At what time can come / leave the apartment?
Check in is from (check in) 14: 00h and exit to (chek out) 10: 00h. If you arrive earlier, entry to the apartment is possible if, before you, it was not yet the apartment is ready, in such cases it is best to contact us before the day of arrival and check whether such a possibility exists.

Arrival in the early morning or late night hours?
In the spirit of a real host Agents Visit Croatia will welcome you at any time of day or night, of course, with prior notice from your side of the orientation time of arrival (if you arrive by car) or the expected time of arrival at the destination bus / railway station or airport. For such cases the only important coordination between you and MPs Visit Croatia to let you settled in your apartment and you can rest after a trip as soon as possible after reaching the desired destination.

Who will deliver the keys to the apartment?
One of our agents handing the keys, takes identifiable information and, if necessary, will collect payment.

Is there a possibility that someone else take the keys?
There is a possibility, except that in this case, if the payment is carried out in cash, payment is to be carried out with the person who takes the keys. It is necessary upon arrival, take data from personal documents.

Who will deliver the keys to the end of the stay?
Keys surrender agent Visit Croatia, on completion of the control of the object. There is the possibility of leaving the previously agreed place.

Payment

What does the price of rental accommodation includes?

It includes:

stay in apartment
the tourist tax
cleaning after your stay
overheads
where available Internet, cable or satellite TV
parking
air conditioner
where available, Kitchen Fixtures

When and to whom I pay?
Payment is carried out not later than 10 days before entering the apartment.

Can I pay in euros or another foreign currency?
Payment is exclusively in cash euro and kuna, the middle exchange rate of Zagrebacka banka on the day the payment is carried out.

Can I pay at the end of the stay?
Payment is conducted in advance.

Do I have to pay in advance to make my reservation to be sure?
If you want to secure a reservation is required to pre-pay 30% of the total amount (in case of cancellation of an advance is not refundable). Your reservation is in any event safe. If you still want to pay in advance, our account will be timely delivered.

Who has the right to discount?
Employees of Croatian Forests in the total amount of rent discount of 10% with the possibility of payment in 6 installments.